![]() ![]() Family units are double and king rooms that connect and offer Xbox systems and kiddy beach toys. Marble bathrooms have big showers, dual sinks, Chi bath and hair products (including a straightener), and separate water closets. These areas lead out to the furnished terraces, which are swim-out on the ground floors. Sunken levels house two-person whirlpools and dining tables and chairs. Nevertheless, amenities are excellent, consisting of comfy double or king-size beds, flat-screen TVs, iPod docking stations, minibars, free liquor bottles (guests can choose their alcohol preference), and free Wi-Fi. Also on the downside, none of the rooms have ocean views here, and some past guests have complained of noise issues. ![]() Beige marble floors, walls, and leather headboards combine with dark-wood furniture and minimal neutral-tone decorations for a look that's sophisticated but a bit generic and underwhelming for a luxury property. See MoreĪll of the rooms at The Grand at Moon Palace are done in the same elegant, classic, and understated style. Families, meanwhile, that want to be closer to the action of the Hotel Zone may prefer the Panama Jack Resorts Cancun. Couples wanting a more romantic atmosphere should look into the adult-only and luxurious Excellence Playa Mujeres, though it's an hour from the airport. Although an adults' only pool and restaurant are available, tons of kid-friendly features and entertainment mean this hotel attracts lots of families with children. Also convenient, visitors can download the hotel's app, which allows them to order room service, make reservations, and more. Guests here have full access to the facilities at the Moon Palace Golf & Spa Resort, with golf cart shuttles available between the two properties. Numerous restaurants and bars do showcase their own color palette and decorative touches, such as distressed shutters and yellow armchairs at the Italian eatery, and patterned lancet windows at the Lebanese restaurant. The design throughout is classically sophisticated, done in largely neutral tones, tons of sleek marble, striking light fixtures, and some velvet touches. Fortunately, the hotel created the property in a way that guests never have to walk far to reach one of the pools, bars, and dining options. ![]() The whopping 1,316 rooms are spread among low-rise buildings, though some may be a bit far from the main building. Hallways off either side of the lobby are filled with shops and dining outlets, and outdoors, sidewalks meander through nine pools, water elements, garden grounds, and a water park. The lobby sets the stage for the atmosphere here: elegant, luxe, and typically bustling. If I knew I couldn't use the water park, I would have chosen alternatives other than this hotel.After arriving to a security checkpoint, guests take the turn leading to The Grand at Moon Palace. I chose this hotel because of the water park and was disappointed that I did not enjoy these benefits. ![]() The hotel provided Ventura Park tickets, but I was disappointed by the relatively poor facilities. My family was unaware that the water park was under construction during my stay, and I did not receive any prior notice from and Grand Moon Palace. However, the most shocking fact was the water park. The restaurants were decent compared to other hotels, and I was satisfied with the food taste from various countries. Fortunately, I could stay in a spacious room because I upgraded to a higher version of the room at the time of check-in. Unfortunately, and Grand Moon Palace gave no clear answer to this difference in amount. I was satisfied with the facilities, except the price was almost $500 off just before the stay compared to the price booked at three months ago. ![]()
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